PC Direct - RMA Request

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Customer Return Merchandise Authorization (RMA) Request Form

Please read carefully all terms & conditions before submitting this request form.

DETAILED RETURN INSTRUCTIONS WILL BE EMAILED TO YOU UPON RMA APPROVAL. MAKE SURE YOU USE A VALID EMAIL ADDRESS. PLEASE CHECK YOUR SPAM / JUNK BOX IF YOUR MESSAGE DOES NOT ARRIVE WITHIN 24 BUSINESS HOURS.

Please be sure to backup your hard drive, we will not be held responsible for any data loss.
Warranty work is done for hardware defects only.
All units must be accompanied by original proof of purchase (copy of invoice) and an RMA number issued by the representative from PCDIRECT.COM. All RMA requests without an RMA number will not be processed.
Warranties are void if the factory seal is broken. Customer may be charged as percent-of-warranty repair.
Out-of-warranty units & units with virus or software problems will be charged at the rate of $125 per hour.
Customer must pay for shipping back to PCDirect. PCDirect will pay for shipping back to you.
Physical damages to unit sustained during transit voids all warranties.
Please mention all third party hardware (if any) installed in a system. (We are not responsible for any third party hardware or any problem caused by it. Please remove all third party hardware before sending the system for repair.)

BOLD FIELDS ARE REQUIRED

Sales Order Number: (xxxxx) (or eBay item number)

Customer Name:
Email Address:
Address:
City:
State:
Zip:
Phone Number:
Fax Number:

SKU / Item Code:
Purchase Date:
I am requesting a:	Refund* (See Refund Policy)
Problem Description: (Please be as descriptive as possible.)
Item(s) being returned must be in original packaging with all disks, manuals, registration cards, etc. Any packages received which are not adequately packaged in original box with original packing material or equivalent packaging, or packages without visible RMA numbers on them will be returned to sender with all warranties void.
*Return the package prepaid. Sorry, we can not accept COD's. For your safety, please return insured.
*RMA forms partially filled or without detailed description of the problem may be rejected.
If you have read & understood all terms & conditions, please type your initials in the box below. (Not initialing in the box will cause your RMA request to be rejected.)
Initial Here: